Return & Refund Policy
At i-stays, we strive for your complete satisfaction with our collar stays. If you are not entirely happy with your purchase, our Return & Refund Policy ensures a hassle-free experience.
Return Window
You can initiate a return by contacting us within 30 days from the delivery date. Please reach out to us at info@i-stays.com to begin the return process.
Condition of Returned Merchandise
To qualify for a refund, all returned items must be in their original packaging.
Refund Processing
Once we receive your returned package, we will process your refund within 10 business days. The refund will be issued to the original payment method used during the purchase.
Defective Products
If you received a defective product, please contact us to request a return or exchange. Upon acceptance of your request, we will provide you with a full refund or send you a replacement at no additional cost.
Return Address
Please send all returned items to the following address:
i-stays
115 River RoadSuite #104Edgewater, NJ 07020
If you have any questions about our Return & Refund Policy or need assistance, feel free to contact us at info@i-stays.com. We are here to help you! Thank you for choosing i-stays!